Refund & Cancellation Policy

1. Scope

This policy applies to every paid plan, subscription or one-time digital purchase made for Shir-ly, whether bought on shir-ly.com or inside the Shir-ly Android app.

Shir-ly is a digital learning service: access is granted immediately after payment and there is nothing to ship or return physically.

2. Cancelling a subscription

You may cancel at any time, without giving a reason and without a cancellation fee. Recurring billing stops immediately, and you keep full access until the end of the period you already paid for.

Cancelling is self-service: submit your email on the cancellation page and you receive written confirmation by email within one business day.

3. 14-day withdrawal right (cooling-off)

If you are a consumer in the EU/EEA, the UK or Israel, you may withdraw from a new purchase within 14 days of the payment date and receive a full refund.

Because access to the digital content starts right away, we may deduct a proportional amount for the part of the period you already used, as permitted by law. If you used the service only marginally, we refund the full amount.

4. Refunds outside the withdrawal period

After the 14-day window, payments for periods already started are generally non-refundable, and cancellation simply stops future charges.

We still refund in good faith when: you were charged twice, you were charged after cancelling, a paid feature was unavailable for a significant part of the period, or the purchase was clearly accidental and unused.

5. Purchases made through Google Play

Purchases made inside the Android app are processed by Google. Refunds for these purchases follow Google Play's refund policy and are requested through Google Play, or through us and we will forward the request.

You can also cancel a Play subscription directly: Play Store → your profile picture → Payments & subscriptions → Subscriptions → Shir-ly → Cancel subscription.

6. How to request a refund

Email us with the address used at purchase, the payment date and a short reason. We reply within 2 business days and, once approved, refund to the original payment method.

Refunds typically appear within 5–10 business days, depending on your bank or card issuer.

7. Free trials and promotions

Where a free trial is offered, no charge is made if you cancel before the trial ends. Promotional or discounted periods are refunded on the amount actually paid.

8. Changes to this policy

We may update this policy; the date below always reflects the current version. Purchases are governed by the policy in force at the time of purchase, and mandatory consumer rights in your country are unaffected.

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